1. Platform Subscriptions: Instant Digital Delivery
Instant Electronic Service Delivery:
Dookanwale is a cloud-based Software-as-a-Service (SaaS) platform. All platform services, subscription plans, digital features, and domain provisioning are delivered electronically and immediately upon successful payment confirmation.
Upon successful digital payment or direct UPI verification:
- Your store account is upgraded instantly without manual delay.
- A digital invoice and payment receipt are automatically sent to your registered email address.
- All subscription capabilities (custom domain mapping, removal of Dookanwale watermark, priority support) become active in your cockpit immediately.
- No physical goods are shipped for Dookanwale SaaS subscriptions.
2. Physical Goods Sold by Merchants on Storefronts
For physical products purchased by end-consumers from independent merchant storefronts hosted on the Dookanwale platform, shipping and delivery are managed by the individual merchant in accordance with the following standards:
A. Order Processing Timeline
Merchants typically process, pack, and prepare orders for dispatch within 1 to 2 business days of receiving an order confirmation. Orders placed on Sundays or public holidays are processed on the subsequent working day.
B. Estimated Transit & Delivery Time
Depending on the buyer's shipping destination in India:
- Local & Metro Deliveries: 2 to 4 business days.
- Regional & Rest of India: 4 to 7 business days.
- Special / Remote Areas (North East, J&K, Islands): 7 to 10 business days.
C. Shipping Charges
Shipping rates are determined by individual store owners and clearly displayed on the store checkout page prior to payment. Many merchants offer free shipping on orders above a specified threshold (e.g., Free Shipping on orders above ₹499).
3. Shipment Tracking & Notifications
When a merchant dispatches an order, the customer receives automated tracking details:
- Direct WhatsApp message containing courier partner name and tracking airway bill (AWB) number.
- Live order status viewable on the store's dedicated order status page (e.g. /store/[subdomain]/order/[orderId]).
4. Delivery Issues & Damaged Packages
If a physical shipment arrives damaged, tampered with, or does not arrive within the estimated timeframe, buyers must contact the store owner within 48 hours of delivery. Store contact information is available on your order confirmation receipt.
5. Contact Information
Support Team: Dookanwale Operations & Fulfillment
Email: support@dookanwale.com
Phone: +91 9526224112
Address: Kunnamangalam, Calicut, Kerala - 673571, India