Privacy Policy

1. Overview

Dookanwale Technologies (“Dookanwale”, “we”, “our”) is committed to protecting your privacy in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian privacy regulations.

This Privacy Policy describes how we collect, use, process, and protect information when you visit dookanwale.com, create an online store, purchase a subscription, or interact with any merchant storefront powered by Dookanwale.

2. Information We Collect

We collect information necessary to deliver, manage, and optimize our digital commerce software:

3. Payment Information & Financial Security

All online financial transactions for Dookanwale subscriptions or merchant payments are routed directly through authorized, RBI-licensed payment aggregators and the National Payments Corporation of India (NPCI) UPI rails.

Authorized payment aggregators process payments securely under Reserve Bank of India (RBI) tokenization and compliance mandates.

4. How We Use Your Information

We use the data collected strictly for legitimate business purposes:

• To provision, operate, and maintain your independent e-commerce store.
• To process subscription billing, issue receipts, and manage account renewals.
• To route customer orders to the store owner via WhatsApp notifications, SMS, or web push order alerts.
• To verify store ownership, prevent fraudulent activities, and maintain platform security.
• To provide customer support and technical troubleshooting.

5. Data Sharing & Disclosure

We never sell, rent, or trade your personal or business data to third-party advertisers. We only share information with trusted service providers under strict confidentiality agreements:

• Payment Processors: Authorized payment aggregators and banking partners to facilitate transactions.
• Cloud Infrastructure: Cloudflare, database providers, and server hosting networks operating secure data centers.
• Legal Authorities: If required by Indian law, court order, or governmental investigative agency to comply with legal processes.

6. Cookies & Local Storage

We use functional cookies and HTML5 local storage to maintain session states, remember language preferences, and authenticate merchant logins without requiring repetitive passwords. You may disable cookies in your web browser settings, although certain cockpit features may not function properly.

7. Data Retention & Your Rights

We retain your store and account information as long as your workspace remains active. Merchants may request complete account deletion, data export, or correction of personal details at any time by writing to support@dookanwale.com. Upon verified request, account data will be permanently wiped within thirty (30) business days, except where retention is legally required for financial auditing.

8. Grievance Officer & Contact Details

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: